Revision Guide

•Verbal and non-verbal communication
• Intrapersonal communication
• Group communication.

The AS Specs are an invaluable starting place for revision; as are your text books. 'More Than Words' (Graeme Burton) as an example has useful Chapter summaries and exercises.NOTE: You don't need to know ALL of these areas - but they are all relevant to the subject.

Choose a question from one the following past papers.

Make a 'Master Mind Map' of the whole Intra/Interpersonal/group area - with each of the key terms below defined clearly.

If you don't understand a term try your text book , notes or the CCMS glossary.

Write down a definition of any term you don't understand and an example of how it could be used.

Try writing a Paragraph Plan (see 'Essay planning') for the question you've chosen

Tick of the area - and move to the next

Use your Revision Time Table to plan how long you have to spend on each area.

Verbal and Non-verbal Communication

In this area of study candidates are introduced to the two most significant forms of communication in inter-personal and small
group interaction. Candidates are required to demonstrate knowledge and understanding of:

• definitions of language (such defining characteristics as creativity, discreteness)

• distinctions between human and animal communication systems

• categories of non-verbal communication

facial expression
eye movement
gesture
proxemics
kinesics
appearance

• paralanguage

pitch
emphasis
intonation
volume
pace
hesitation phenomena

• functions of verbal and non-verbal communication

belonging
role
status
power
empathy
emotion
persuasion
information

• relationship between verbal and non-verbal communication

turn-taking in conversation
opening and closing interactions
communicative competence
leakage
redundancy

• relationship between language and thought

linguistic determinism
linguistic relativism
intentionality

• communication as learned or innate behaviour

• verbal and non-verbal communication and social difference

restricted and elaborated codes
accent and dialect
gender and communication.

Intrapersonal Communication

Candidates are required to demonstrate knowledge and understanding of:

• self image
• self concept
• ideal self
• self esteem
• ideas about the development of self and personality, such as
- Freud (id, ego, super-ego)
- Eysenck (criticisms of Freud; extrovert/introvert personality)
- Jung (elements of the psyche)
- Adorno (authoritarian personality)
• the relationship between intrapersonal and interpersonal communication (self as others see us), such as:

transactional analysis
Johari Window
communication as performance (E Goffman)
self-fulfilling prophecy
cognitive dissonance

• R D Laing/Harré and Gilbert on the split or divided self.

Group Communication

Candidates are required to demonstrate knowledge and understanding of:

• categories of group

formal
informal
primary
secondary

• goals and functions of groups

socio-emotional
task-orientated
intrinsic
extrinsic

• roles within the group

assigned
assumed

• stages in the development of groups formation

rebellion
norming
co-operation

• motivation

intrinsic/extrinsic
Maslow’s hierarchy of needs

Group Communication Candidates are required to demonstrate knowledge and understanding of:

• categories of group

formal
informal
primary
secondary

• goals and functions of groups

socio-emotional
task-orientated
intrinsic
extrinsic

• roles within the group

assigned
assumed

• stages in the development of groups

formation
rebellion
norming
co-operation

• motivation

intrinsic/extrinsic
Maslow’s hierarchy of needs

• inter-group communication

group conflict
Bales’ interaction process analysis
sociograms
moreno and sociometrics

• in groups and out groups

group cohesion
solidarity and ‘groupthink’
boundary marking
deviance and conformity
stereotypes and scapegoats

• leadership styles (Lewin’s categories)

autocratic
democratic
bureaucratic
laissez-faire.